Shipping Policy

Digital Products Delivery

Parenting Genie offers a range of digital products designed to support and enhance your parenting journey. All our products are delivered digitally, ensuring instant access upon purchase. Here’s how our digital delivery process works:

1. Instant Access: Once your payment is successfully processed, you will receive an email containing a download link or access instructions for your purchased digital product. This email is sent to the email address provided during checkout.
2. Account Access: If you have an account with Parenting Genie, your digital products will also be accessible through your account dashboard. Log in to your account and navigate to the “My Purchases” section to access your products.
3. Email Delivery: It’s crucial to enter a valid email address during checkout. If you don’t receive your digital product within a few minutes of purchase, please check your spam or junk folder. If you still can’t find the email, don’t hesitate to contact our support team for assistance.
4. Technical Issues: If you encounter technical issues while accessing your digital product, remember that our support team is always ready to assist you. We are committed to helping you resolve any problems promptly.

Thank you for choosing Parenting Genie. We appreciate your understanding and support of our digital product policies. If you have any questions or need further assistance, please contact our support team at admin@parentinggenie.com.au.